At SRMD Group, we strive to provide the highest quality dairy products and exceptional service to our customers. We understand that sometimes orders may need to be cancelled or refunds may be required. This policy outlines our procedures for order cancellations and refunds.

Order Cancellation Policy

1. Pre-Delivery Cancellations

• Orders can be cancelled up to 2 hours before the scheduled delivery time
• No cancellation fees apply for pre-delivery cancellations
• Cancellations must be made through our customer service team
• Email cancellations to: info@srmddin.com
• Phone cancellations: +91 9964125427

2. Late Cancellations

• Cancellations made less than 2 hours before delivery may incur a 25% processing fee
• Orders already in transit cannot be cancelled
• Special orders or bulk orders may have different cancellation terms

3. Cancellation Restrictions

• Custom or personalized orders cannot be cancelled once production begins
• Seasonal or limited availability products may have restricted cancellation policies
• Wholesale or business orders are subject to separate cancellation terms

Refund Policy

1. Full Refunds

• Pre-delivery cancellations (100% refund)
• Product quality issues or defects
• Delivery delays exceeding 24 hours from scheduled time
• Wrong products delivered
• Damaged products upon delivery

2. Partial Refunds

• Late cancellations (75% refund after processing fee)
• Partial order issues (proportional refund)
• Service quality issues (case-by-case assessment)

3. No Refund Situations

• Customer refusal of delivery without valid reason
• Orders cancelled after delivery has commenced
• Change of mind after product receipt
• Custom orders that have entered production

Refund Process

1. Refund Request

• Submit refund request within 48 hours of delivery/cancellation
• Include order number and reason for refund
• Provide supporting documentation if required
• Contact: info@srmddin.com or +91 9964125427

2. Refund Processing

• Refund requests reviewed within 24-48 hours
• Approved refunds processed within 5-7 business days
• Bank transfers may take 3-5 additional business days
• Credit/debit card refunds appear in 7-14 business days

3. Refund Methods

• Original payment method (preferred)
• Bank transfer to registered account
• Digital wallet credit (if applicable)
• Credit note for future purchases

Quality Issues and Returns

1. Product Quality Problems

• Report quality issues within 24 hours of delivery
• Take photographs of the issue if possible
• Do not consume products with quality concerns
• Our team will arrange pickup of affected products

2. Return Process

• Returns arranged within 24 hours of issue report
• No return shipping costs for quality issues
• Replacement products delivered within 24 hours
• Full refund if replacement not available

Special Circumstances

1. Force Majeure

• Natural disasters or extreme weather conditions
• Government restrictions or regulations
• Transportation or supply chain disruptions
• Public health emergencies

2. Business Continuity

• We will communicate any service disruptions promptly
• Alternative solutions will be offered when possible
• Refunds processed as soon as normal operations resume

Contact Information

Policy Updates

SRMD Group reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically for any updates.